ISC and its partners are committed to delivering innovative solutions to help our mutual clients more effectively and efficiently manage their operations. ISC forms alliances with companies who share our commitment to honesty and integrity in all business interactions, and who share our goal of delivering immediate, measurable benefits to our customers.
Strategic Partners offer solutions that complement our software, as well as companies that integrate and deploy ISC technology into a larger contact center solution. Value-Added Reseller partners provide unique market expertise and services and resell the ISC application combined with their own software and/or services to provide a more complete solution.
www.cosmocom.com
CosmoCom, Inc., developer of CosmoCall Universe, is a major enabler of two important industry trends: live Internet customer care and distributed contact centers. With CosmoCall Universe, eBusinesses and their customers worldwide can connect in multimedia, multi-channel interaction centers that include telephone, voice and video over the Internet, keyboard chat, IVR, e-mail, voice mail, and fax.
CosmoCall's pure IP technology also provides unlimited geographical distribution of call center operations with unprecedented cost-effectiveness, capacity and system availability. Headquartered in Long Island, New York, CosmoCom has received an array of awards since its founding in 1995 with more than eight awards in 1999 alone.
www.rightnow.com
RightNow (NASDAQ: RNOW) provides organizations with industry-leading on demand
CRM solutions to build customer-focused businesses. RightNow's acclaimed technology,
comprehensive services and commitment to customer success deliver high returns on
investment for its customers.
More than 1,400 organizations worldwide use RightNow solutions including British Airways, British Telecom, Cisco Systems, Continental Tire North America, John Deere, Nikon and the Social Security Administration. Founded in 1997, RightNow is headquartered in Bozeman, Montana, with additional offices in North America, Europe and Asia.
www.telcordia.com
Telcordia Technologies, Inc is the world's largest provider of network software and consulting and engineering services to the telecommunications industry. Telcordia has selected Irene as its preferred workforce management solution.
Telcordia employs 7,000 professionals worldwide, and has revenues of more than $1.5 billion.
www.human-technologies.com
Human Technologies Global, Inc. specializes in profitable contact center operations in human performance management by providing consulting, needs analyses, instructional design, and customized, live, world-class customer service skills training. Also offered is agent and/or facilitator certification through Purdue University's Center for Customer Driven Quality. Rosanne D'Ausilio, Ph.D., president, known as the 'champion for the human', has authored three best sellers in the industry, "Wake Up Your Call Center: Humanize Your Interaction Hub, 4th Ed", "Customer Service and The Human Experience" (co-authored with Dr. Jon Anton), "Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck", and a very successful tips newsletter on "How To Kick Your Customer Service Up A Notch" at www.HumanTechTips.com